Return policy

At gemzurafashions, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy to make the return process as easy as possible for you.

1. Return Period

• You may return items within 30 days of receiving your order for a full refund or exchange.

2. Eligibility for Returns

• All items must be returned in new or unused condition, with original tags and packaging intact.

3. Exclusions

• Certain items, such as personalized or intimate items, may not be eligible for return due to hygiene or customization reasons.

4. Initiating a Return

• To initiate a return, please contact our customer service at [email protected] within the 30-day return period.

5. Return Shipping

• You will be responsible for the cost of return shipping unless the return is a result of our error.

6. Processing Returns

• Once we receive the returned items, we will inspect them and process your refund or exchange within 7 working days.

7. Refund Timing

• Refunds will be issued to your original payment method. The specific timing of the refund can be affected by several factors, including:
  • The processing time of your bank or credit card company.
  • The type of credit card or payment method used for the purchase.
  • Any potential delays due to international transactions if you are located outside the country where the card was issued.

8. Refund Amount

• The refund amount will include the cost of the item(s) returned, excluding any shipping charges paid.

9. Exchanges

• If you prefer an exchange, please specify this in your return communication with us. We will be happy to send out a replacement item once we have received and processed your return.

We understand that returns are sometimes necessary, and we strive to make the process as smooth and efficient as possible. If you have any questions about our return policy or need assistance with a return, please reach out to us at [email protected]. We are here to help.

Conclusion: Your satisfaction is our priority at gemzurafashions. We hope that our return policy provides the flexibility and assurance you need to shop with confidence. Thank you for choosing us for your shopping needs, and we look forward to serving you again in the future.