Shipping policy
We at gemzurafashions are committed to delivering your orders in a timely and efficient manner. Here is our comprehensive shipping policy to help you understand how we handle the logistics of getting your products to you.
**1. Order Processing Time**
– Orders are typically processed within 1-3 working days.
– Processing times may vary during peak seasons or promotional events.
**2. Shipping Time**
– Standard shipping takes approximately 7-15 working days.
– Shipping times are estimates and can be affected by various factors including destination.
**3. Shipping Address**
– Customers must provide a detailed shipping address and postal code at checkout.
– An incorrect or incomplete address may lead to delays or failed deliveries.
**4. Postcodes and Addresses**
– Accurate postcodes are crucial for efficient delivery.
– We are not responsible for delays caused by incorrect address information provided by the customer.
**5. Shipping Costs**
– Shipping costs are calculated at checkout and displayed before you complete your purchase.
– Free shipping promotions may apply from time to time.
**6. Free Shipping**
– We offer free shipping on select items or for orders above a certain value.
– Free shipping is subject to the terms and conditions specified during the promotion.
**7. Shipping Regions**
– At checkout, customers can select their shipping region from a provided list.
– Shipping rates vary by region and the weight of the package.
**8. International Shipping**
– We ship to various international destinations.
– Customers are responsible for any customs and import duties that may apply.
**9. Customs and Duties**
– International customers may be subject to import fees, taxes, and customs duties.
– These additional charges are the responsibility of the recipient.
**10. Remote Areas**
– Shipping to remote areas may take longer and could incur additional shipping fees.
– Customers will be notified if their address is considered remote.
**11. Weather Conditions**
– Adverse weather conditions may cause delays in shipping.
– We will notify customers of any significant delays due to weather.
**12. Customs Clearance**
– Some shipments may be subject to customs clearance procedures.
– These procedures can cause delays beyond our original estimated delivery time.
**13. Tracking Information**
– Customers will receive tracking information once their order has been shipped.
– Tracking updates can be accessed through the provided carrier’s website.
**14. Delivery Confirmation**
– Most carriers provide delivery confirmation, but a signature is not always required.
– If you require a signature upon delivery, please notify us at the time of purchase.
We strive to provide the most accurate and up-to-date information regarding our shipping policy. If you have any questions or concerns about your shipment, please contact our customer service team at [email protected]. We are here to help and ensure that your shopping experience with gemzurafashions is seamless.
**Conclusion:**
Your satisfaction is our priority, and we understand that timely delivery is an essential part of that. We appreciate your patience and understanding in the event of any unforeseen delays. Thank you for choosing gemzurafashions for your shopping needs, and we look forward to serving you again soon.